FAQ
Currency
By Sponza displays prices in AUD.
Production + Shipping
Production lead time per express delivery orders is up to 1-2 weeks from order date + express delivery time.
Production lead time per standard delivery orders is up to 2-4 weeks from order date + standard delivery time.
Please email [email protected] for enquirying about receving an order in a quicker time frame.
Tracking numbers will be provided once the garment has been packed and shipped.
By Sponza offers Free Standard Shipping and $15.00 Express Shipping.
Exchange & Refund Policy
Refunds are permitted up to 7 days from the date the order has been received by the consumer, given the garment has no physical signs of wear or damage. Refund value will exclude shipping cost.
Exchanges are permitted up to 7 days from the date the order has been received by the consumer, given the garment has no physical signs of wear or damage. Any exchanges are final. Any additional shipping costs incurred for By Sponza are then asked to be covered by the customer. Refunds are not permitted after exchanges.
Sizing Guidance
Telesonix Hood
Offers a true-to-size fit. The Telesonix Hood is an off the shoulder long sleeve with plenty of stretch. Designed to be a semi-loose fit around the tum, and to be a comfortable, versatile elevated basic that can be dressed up if desired.
Telesonix Skirt
True-to-size fit. This garment offers a flattering fit on the waist from the fabric's stretch quality. The garment also has a fold down yoke which means you can wear it high, mid or low waisted.
Telesonix Micro Short
The Micro Short is patternmade to be a flattering yet comfortable Booty Short. This garment features a fold down yoke which means you can wear it high, mid or low waisted. Stick to true-to-size for a regular fit.
Ophelia Tee
The Ophelia Tee is a loose fitting tshirt with a boxy silhouette. The Ophelia Tee is meant to be relaxed and comfy, but yet still elevated and stylish. The cut is symmetrical, however you can wear Ophelia as an off-the-shoulder style due to the wide neckline.
Ophelia Micro Short
Stick to true-to-size for a regular fit. The Ophelia micro short is patternmade to be a flattering yet comfortable Booty Short. This garment features a fold down yoke which means you can wear it high, mid or low waisted, and is fully lined.
Compared to the Telesonix Micro Short, there is not as much stretch in this garment.
Zepherine Dress
When choosing size for this garment, stick to your top of body size. Zepherine was made to be a flattering and a true to size fit. There is plenty of stretch in both the ITY Jersey and the Bamboo Jersey fabrics which means sizing is flexible if your bust, waist and hips fit different sizes.
By Sponza & Sustainability
Image by Lara Docking, @larzstudios
By Sponza displays prices in AUD.
Production + Shipping
Production lead time per express delivery orders is up to 1-2 weeks from order date + express delivery time.
Production lead time per standard delivery orders is up to 2-4 weeks from order date + standard delivery time.
Please email [email protected] for enquirying about receving an order in a quicker time frame.
Tracking numbers will be provided once the garment has been packed and shipped.
By Sponza offers Free Standard Shipping and $15.00 Express Shipping.
Exchange & Refund Policy
Refunds are permitted up to 7 days from the date the order has been received by the consumer, given the garment has no physical signs of wear or damage. Refund value will exclude shipping cost.
Exchanges are permitted up to 7 days from the date the order has been received by the consumer, given the garment has no physical signs of wear or damage. Any exchanges are final. Any additional shipping costs incurred for By Sponza are then asked to be covered by the customer. Refunds are not permitted after exchanges.
Sizing Guidance
Telesonix Hood
Offers a true-to-size fit. The Telesonix Hood is an off the shoulder long sleeve with plenty of stretch. Designed to be a semi-loose fit around the tum, and to be a comfortable, versatile elevated basic that can be dressed up if desired.
Telesonix Skirt
True-to-size fit. This garment offers a flattering fit on the waist from the fabric's stretch quality. The garment also has a fold down yoke which means you can wear it high, mid or low waisted.
Telesonix Micro Short
The Micro Short is patternmade to be a flattering yet comfortable Booty Short. This garment features a fold down yoke which means you can wear it high, mid or low waisted. Stick to true-to-size for a regular fit.
Ophelia Tee
The Ophelia Tee is a loose fitting tshirt with a boxy silhouette. The Ophelia Tee is meant to be relaxed and comfy, but yet still elevated and stylish. The cut is symmetrical, however you can wear Ophelia as an off-the-shoulder style due to the wide neckline.
Ophelia Micro Short
Stick to true-to-size for a regular fit. The Ophelia micro short is patternmade to be a flattering yet comfortable Booty Short. This garment features a fold down yoke which means you can wear it high, mid or low waisted, and is fully lined.
Compared to the Telesonix Micro Short, there is not as much stretch in this garment.
Zepherine Dress
When choosing size for this garment, stick to your top of body size. Zepherine was made to be a flattering and a true to size fit. There is plenty of stretch in both the ITY Jersey and the Bamboo Jersey fabrics which means sizing is flexible if your bust, waist and hips fit different sizes.
By Sponza & Sustainability
By Sponza is a solo run small business based in Melbourne (Naarm). All duties are single-handedly performed in-house i.e. designing, pattern making, pattern grading, cutting, toiling, sewing, designing brand identity and creating content.
By Sponza is committed to following slow fashion practises. By Sponza works with local wholesalers to source high-quality materials from fabrics, to threads.
Sewing and working with textiles by right means By Sponza produces textiles waste. By Sponza is committed to minimising this waste as much as possible. This is done by holding onto scrap fabric for as long as possible in hope it can be upcycled in a future design or used for smaller pattern pieces.
As seen on the train of this customised Zepherine dress.
As seen on the train of this customised Zepherine dress.
Image by Lara Docking, @larzstudios
Once the scraps become so small, they are kept in a textiles waste bin, and a couple of times a year a collection from Upparel is organised.
Upparel is a unique Australian company that recycles and manages textiles waste products.
"We are Australia’s most trusted and rewarding textile recovery and recycling organisation, offering innovative and sustainable solutions and making a positive impact for the next generation."
https://upparel.com.au/clothing-recycling/
https://upparel.com.au/clothing-recycling/
By Sponza uses Hero Packaging for our parcels. They are a reusable and compostable alternative to single-use parcels. To Compost: remove all labels, cut parcel into strips and place into compost.
To Re-use the parcel tear-away the secondary strip of tape on the parcel opening.
Please email [email protected] for any other queries you may have.
Please email [email protected] for any other queries you may have.